Frequently Asked Questions

Our experts can retype a wide range of documents — from reports and handwritten notes to business, financial, legal, and other texts. Popular conversion types include PDF to Word, Handwriting to Excel, and images (PNG/JPEG) to Word.

Apart from document typing, we provide on-demand document editing та formatting services. From adding headers to restructuring text and revising passages for clarity, our professional editors can ensure that your text is not only clear and concise but also looks professional and follows the style guide.

​​We accept all the most common file formats, including .jpg, .png, .doc, .docx, .pdf, .txt, .xls, .ppt, .pptx, .mp3, .mov, .mp4, .zip, .rar, etc. If you have difficulties uploading a file due to size or format restrictions, please contact us by email at [email protected], and we will quickly find a solution.

You can do it through the Drag & Drop feature on the order page. Alternatively, you can use file-sharing services like sendspace.com or Google Drive if the file size is too large or the format is rare.

Yes, our fastest turnaround time is 6 hours. However, if you have a large document that requires retyping and are not limited in time, you can choose any deadline that is available on the order page.

As soon as you submit the order form, you will get access to the dedicated Customer Area containing all information about your order. The retyped document will appear in the 'Downloads' section as soon as the expert finishes working on it. From there, you will also be able to leave a review or request a correction (if necessary).

Yes, you only need to indicate the exact parts of the recording that need to be transcribed in the 'Instructions' section of the order form. If we have trouble identifying these parts, we will get in touch with you.

Yes. Just tick the corresponding box when filling out the order form, and we will include timestamps in the transcription.

By default, every transcription we provide is clean verbatim. If you need a full verbatim transcription that includes absolutely everything that is said (including different sounds and exclamations), please apply for this option when creating your order.

As soon as your text is transcribed and uploaded by the expert, you will receive an email notification and will be able to download it from the Customer Area.

Multiple people speaking at once, industry-specific vocabulary, and poor sound quality (e.g., background noise, heavy accents, insufficient volume) might complicate the transcription process. That's why selecting an appropriate sound quality when creating an order is crucial.

Yes, we do. You only need to indicate the precise number of speakers when filling out the order form.

Our standard turnaround for presentations is 5-7 days. However, if your deadline is tight, we can handle your order within 12-24 hours.

If you already have a presentation that needs to be improved, simply choose the 'Redesign of your slides' option. In case you only have content or research findings, go for 'Presentation from your material (design + content).' Apart from designing slides, our experts will also sharpen your message and drill down the key points.

Our experts can also use Google Slides and Keynote.

Based on the selected service, we will need a file with slides that require improvement or your research findings, plus general preferences regarding the style and color scheme. You are also welcome to provide a link to your website or brand book (if available).

Yes, we can. Simply choose the 'Presentation from your material' option on the order form, and the copywriter will condense the provided material to the key points, format, and proofread the text to make it visually appealing.

Our list of customers spans a wide range of industries, from education to healthcare and IT. See our 'Samples' page for more information, or contact us to request additional samples.

Whether done in PowerPoint or any other software, we deliver all slides in an editable format. Upon request, we can also provide a PDF version of your presentation.

Absolutely. We have built our business on solid relationships and trust. We respect the proprietary nature of sensitive information and enforce stringent policies and procedures for Customer Confidentiality and Data Privacy. Upon request, we can sign your company's NDA.